CONSUMER’S PROTECTION
We ensure the protection of consumer rights. We advise professionals on their obligations in this area.
Legal relations between a professional and a consumer (B2C) are governed by specific rules.
The legislation in the field is vast and contains many normative acts that, most of the time, overlap.
The success of any procedure in this matter depends on detailed knowledge of the specific legislation. Therefore, proceedings in this matter must be entrusted to a lawyer specialized in consumer protection.
Services we provide to consumers:
- legal advice on consumer rights in the relationship with professionals (product warranty, right of return, abusive clauses, unfair commercial practices, etc.);
- drafting complaints to consumer protection authorities (ANPC/ CJPC complaint);
- legal assistance in relation to the National Authority for Consumer Protection and the County Commissariats for Consumer Protection;
- drafting notifications;
- legal assistance and representation of consumers in disputes with professionals.
Services we provide to professionals:
- drafting the necessary policies for e-commerce: Terms and conditions, return forms, warranty policy, etc.;
- legal advice on commercial practices such as low-price sales (Black Friday campaigns), preferential sales, online advertising;
- drafting defenses to consumer complaints in order to avoid fines and the company’s liability;
- drafting and reviewing contracts with consumers;
- legal assistance at ANPC/CJPC controls;
- legal assistance and representation of professionals in disputes with consumers.