{"id":7246,"date":"2025-02-17T15:49:37","date_gmt":"2025-02-17T15:49:37","guid":{"rendered":"https:\/\/www.law-partners.ro\/?page_id=7246"},"modified":"2025-07-06T19:59:54","modified_gmt":"2025-07-06T19:59:54","slug":"consumers-protection","status":"publish","type":"page","link":"https:\/\/www.law-partners.ro\/en\/consumers-protection\/","title":{"rendered":"CONSUMER&#8217;S PROTECTION"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1729704006683{background-color: #181818 !important;}&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1739807285606{margin-bottom: -30px !important;padding-bottom: -30px !important;}&#8221;]<span style=\"color: #7e7d7a;\"><b>CONSUMER&#8217;S PROTECTION<\/b><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1><span style=\"color: #e8e7e2;\"><strong><span style=\"font-size: 32pt;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 We ensure the protection of consumer rights. We advise professionals on their obligations in this area.<br \/>\n<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/strong><\/span><\/h1>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1729703929064{padding-right: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1739807309555{padding-right: 62px !important;}&#8221; basel_color_scheme=&#8221;light&#8221;]<span style=\"font-size: 15pt; color: #7e7d7a;\"><b>Legal relations between a professional and a consumer (B2C) are governed by specific rules.<br \/>\nThe legislation in the field is vast and contains many normative acts that, most of the time, overlap.<\/b><\/span><\/p>\n<p>The success of any procedure in this matter depends on detailed knowledge of the specific legislation. Therefore, proceedings in this matter must be entrusted to a lawyer specialized in consumer protection.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;68px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1729704750098{background-color: #EFEFEF !important;}&#8221;][vc_column][vc_empty_space][vc_separator color=&#8221;black&#8221; css=&#8221;.vc_custom_1729708161283{margin-top: 1px !important;margin-bottom: 2px !important;padding-top: 1px !important;padding-bottom: 2px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Services we provide to consumers:<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>legal advice on consumer rights in the relationship with professionals (product warranty, right of return, abusive clauses, unfair commercial practices, etc.);<\/li>\n<li>drafting complaints to consumer protection authorities (ANPC\/ CJPC complaint);<\/li>\n<li>legal assistance in relation to the National Authority for Consumer Protection and the County Commissariats for Consumer Protection;<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>drafting notifications;<\/li>\n<li>legal assistance and representation of consumers in disputes with professionals.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;64px&#8221;][vc_separator color=&#8221;black&#8221; css=&#8221;.vc_custom_1729708161283{margin-top: 1px !important;margin-bottom: 2px !important;padding-top: 1px !important;padding-bottom: 2px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Services we provide to professionals:<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>drafting the necessary policies for e-commerce: Terms and conditions, return forms, warranty policy, etc.;<\/li>\n<li>legal advice on commercial practices such as low-price sales (Black Friday campaigns), preferential sales, online advertising;<\/li>\n<li>drafting defenses to consumer complaints in order to avoid fines and the company\u2019s liability;<\/li>\n<li>drafting and reviewing contracts with consumers;<\/li>\n<li>legal assistance at ANPC\/CJPC controls;<\/li>\n<li>legal assistance and representation of professionals in disputes with consumers.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;64px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: right;\"><a href=\"https:\/\/www.law-partners.ro\/en\/contact-a-lawyer\/\"><span style=\"font-size: 32pt;\"><strong><u>BOOK AN APPOINTMENT<\/u><\/strong><\/span><\/a><\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1729704006683{background-color: #181818 !important;}&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;.vc_custom_1739807285606{margin-bottom: -30px !important;padding-bottom: -30px !important;}&#8221;]CONSUMER&#8217;S PROTECTION [\/vc_column_text][vc_column_text css=&#8221;&#8221;] \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":65,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7246","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/pages\/7246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/comments?post=7246"}],"version-history":[{"count":2,"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/pages\/7246\/revisions"}],"predecessor-version":[{"id":7272,"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/pages\/7246\/revisions\/7272"}],"wp:attachment":[{"href":"https:\/\/www.law-partners.ro\/en\/wp-json\/wp\/v2\/media?parent=7246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}